To be responsible for welcoming guests and handling any complaints. In doing so: Supervises reservations and the allocation of bedrooms with the Executive Housekeeper Monitors the customer accounts and till accounts Applies and ensures the application of the sales strategy to maximise occupancy and average room price Co-ordinates the reception team, organising its work and schedules Key Responsibilities To monitor the quality of welcome extended to guests To recruit, train and motivate the members of the his or her team To ensure that all hotel standards and procedures are applied To manage daily billing and payments Entry Requirements Skills Use of Windows The ability to train and motivate a team The ability to be available to work nights, weekends or public holidays Sales ability Hospitality Adaptability: coping with the diversity of customers and their needs Self-sufficiency Self-control: handling complaints Good relationship skills Team leadership Good memory: remembering guests Taking the initiative Discretion

Be fully aware of the General Booking Situation for the Current and the Future Dates, especially During Heavily Booked periods. Be thoroughly Knowledgeable of all Policies and Procedures and systems used in each sector of the Front Office Sectors, to be able to give a decisive supervision to the staff when needed. Ensure that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments. To supervise the actioning of the two daily Housekeeping Report, and to report to the Front Office Manager in case of any Sleepers or Escapers. To Participate in the Requested Monthly Statistics and Reports. Select and Block the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the for the proper preparation for these Rooms. To Inspect the VIP's Arrival's Rooms Before arrival Time, and to Make sure that every thing is ready , by checking Fruit basket , amenities, Mini bar …..etc. Personally Great the VIP guests in the absence of the Front Office Manager , or when he delegate , and escort them to the Rooms. Ensure that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy. Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization. Review all the Night Reports Each Morning before Distribution to ensure it is accurate. Review the No Show's from the previous day to ensure that the Billing or the action taken is appropriate. Prepare the Weekly Front Office Staff Roster with the Working Hours , as well as preparing in advance the Vacation Plan for the Department and submitting it to the Front Office Manager. Extend His Scope of Supervision beyond the Front Desk when there is no Duty Manager available.

Tourism, Social and Cultural Service and Tourism