Microsoft Office 365 deployment experience, DirSync, Active Directory, AD FS Microsoft infrastructure/network architecture and deployment experience Active Directory administration and upgrade experience Microsoft Lync, DNS configuration experience, Basic PowerShell Scripting experience, Network, firewall configuration and router troubleshooting experience, Document end-to-end system configuration, setup, baseline configuration in detail. Firewall Fortinet familiarity. Strong virtualization experience using Hyper-V, VM Ware. Solid experience on install/repair diagnose servers, switches and firewalls.

Assisted in troubleshooting user problems relating to Operating System issues (WinXP, Vista, and Win Win7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity, Local area networks (LANs) - connecting computers within a limited area like a home or office, Wide area networks (WANs), wireless and satellite technology, Technical support for people using the network, Training staff on new systems, Day to day admin and monitoring of network use, Planning future improvements, Suggesting IT solutions to business problems, Making sure all IT meets industry standards, Acting as helpdesk Representative Setting up PCs and related peripherals, Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies. User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need, monitor Antivirus Server (Kaspersky admin Kit), Assisted on on-site visits and hardware troubleshooting and local system upgrades, Install Computer Programs, Install hardware, software, or peripheral equipment, Conduct computer diagnostics to determine nature of problems, Use interpersonal communication techniques, Use computer networking technology, Understand computer equipment operating manuals, Test computer programs or systems, Oversee the daily performance of computer systems. Prepare evaluations of software or hardware, and recommend improvements or upgrades, coordinate in ERP project – Microsoft Dynamics (GP)

Receiving inbound calls from customers and solving their Inquiry. Understanding their problems or requests, interpreting the available details, forwarding requests or complains to the concerned departments. Keeping record of account details, processing customer requests, making follow up calls, Performing other tasks assigned by the customer service manager.

Computer Science, Management Information Systems

New Horizon, Information Technology

New Horizion, Information Technology

Raya Academy, Call Center