Hilton Sharm Dreams Resort, Sharm El Sheikh, Egypt 394 room + 101 villas. Responsibilities: * Ensure the Front of House team, work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue ; * Ensure all Front desk personnel are aware of all room revenue targets and are kept informed of performance results. ; * Actively promote selling and up-selling initiatives at the Front Desk. ; * Ensure a high level of communication is maintained between the Front Desk and all other areas of the hotel. ; * Supervise day to day operations ensuring standards are adhered to and maintained. ; * Make sure that team Focus on hospitality and customer service. ; * Adhere to departmental operating expenses as laid out in the plan/forecast. ; * Schedule annual leaves during low demand periods to maximize payroll savings. ; * Co-ordinate regular training courses in relation to new features. ; * Asst the front desk manager in the administration reports, handling guest's requests, emails complains and other duties. ; * Ensure that the guest relations performance and attitude is up to the guest's satisfaction and standards. ; * Check with the concierge the Shuttle bus schedule for VIPs. ; * Make sure that the number of employees in the front office operation is adequate to the operation needs and manning guide. ; * Replacing the front desk manager during vacation and attend the morning briefing. ; * Handling the guests complains arise during the daily operations. ; * Focus on the guest's satisfaction to achieve the maximum level of satisfaction which reflected positively on our satisfaction program (SALT). ; * Conducting a daily briefing for the team members to be updated with all new standards and policies. ; * Achievements: * Achieved the departmental targets related to up selling. ; * Maximized the guest satisfaction up to 80 %. ; * Created a cooperation and team work atmosphere between the team members based on can do attitude. ; * Exceeded the target of HH enrollment (Loyalty program.). ; * Contributed to develop team members to be promoted to their next step.

31 st Hilton Sharm Dreams Resort, Sharm El Sheikh, Egypt 394 room + 101 villas. charge on the guest relations. Responsibilities: * Great customer at the arrival time and explain hotel offers and facilities. ; * Ensure that the entire VIPs Guest had received the recognition & welcome. ; * Ensure that cleanness & amenities from F&B and HK had done for all special guests. * Handel guest complain ; * Answering the incoming & out going e-mails * Arrange the schedule for the monthly cocktail party. ; * Ensure that all policy & procedures is going on the standard way. ; * Ensure that all special guests had received their special request. ; * Monitoring the performance of the guest relations team and make sure that all reports are done properly before submitting to the top management. * Conduct the role of the journey ambassador. ; * Ensure that all tasks required had done correctly. * Help all front office managers for all tasks and reports. ; * Make guest history for the repeated guests. ; * Train guest relation staff for more professionalism of their work. Achievements:

Hilton Sharm Dreams Resort, Sharm El Sheikh, Egypt 394 room + 101 villas. Responsibilities:

Hilton Sharm Dreams Resort, Sharm El Sheikh, Egypt 394 room + 101 Villas Responsibilities: * Monitor the appearance, Standards and performance of team members with emphasis on training and team work. ; * Maximize sales revenues though up selling and marketing programs. ; * Advise shift team of any special events or VIP guests in the hotel that day. ; * Supervise front desk operation. * Accurate follow up. * Handling guests inquires and complains. * Room's inspection. * Handling groups check in and Out. * Expedited check in & Check out. ; * Handling all the pending travel agents payments. Achievements: * Participating in achieving high revenue through maximizing all room and food& beverage sales which resulted in, Hilton Sharm Dreams won the best Hilton Hotel in Egypt in 2010 in revenue wise. ;

Last position: Senior G.SA. Responsibilities: * Expedited check in & Check out. * Handling groups check in and Out. ; * Handling all the pending travel agents payments. ; * Accurate follow up for all the pending tasks. ; * Maximize sales revenues though up selling and marketing programs. ; * Advise shift team of any special events or VIP guests in the hotel that day. Achievements:

Position: G.SA. Check in / out. Handling groups check in. Handling front desk filling. Cashier. Handling guests requests proactively. Maximizing the hotel revenue through the up-selling chances occured at the front desk.

Hilton Pyramids Golf Resort, the Egyptian armed forces during the military service.

Responsibilities: * Handling all the operator phone calls. * Operator filling. * Handling wake up calls. * Handling faxes. * Responses to fire alarms and inform the concerned departments.

Translation and Linguistics, Bachelors Degree

Translation and Linguistics, Bachelor of Translation and Linguistics