Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. Handles daily correspondence. Responds to inquiries and makes reservations as needed. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. Walk around with the client and ensuring that they secure whatever services they are in need of. Getting information about areas of interest in order to target more clients in particular seasons. Making arrangements for clients travel programs. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. To be aware of all front office procedures and assist with reception duties when required. To be fully aware of and adhere to health and safety, fire and bomb threat procedures. Willing to undertake any reasonable request made by management in any other areas of the house. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. Configuring rates on the hotels property management system. 2) Working In Sheraton Dreamland hotel for 6 month Club Lounge receptionist * Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints * Process accurately check-ins and check-out ; * Ensure that all Guest supplies and amenities are offered and replenished to the required standards * Stay current with all hotel services as well as VIP requests and special events * Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity * Project a professional manner with an emphasis on hospitality and Guest service * Comply with Hotel security, fire regulations and all health and safety legislation * Executive tasks as instructed by the Executive Lounge Supervisor or Manager * Serve your role and Team in an environmentally-conscience manner

Tasks * Recruitment Duties & responsibilities: - - Preparing and updating job descriptions for all positions in the company. - Creating pool of candidates using different recruitment resources (internal - external). - Screening applicants, conducting interviews, administering tests and evaluating applicant qualifications. - Conducting orientation for newly hired employees (provide information about policies, job duties, working conditions, wages, opportunities for promotions and employment benefits. - Preparing recruitment reports on monthly basis. * Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. * Interpret and explain human resources policies, procedures, laws, standards, or regulations. * Hire employees and process hiring-related paperwork. ; * Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. * 1- Commitment and application of existing company policies and procedures which coincide with Labor Laws. 2- Handling and executing all personnel functions (Documentation & Calculations) as per company policies and Labor Laws: a) Recruitment b) Resignation c) Termination d) Employees' Files e) Attendance/Delays/Absence/Leaves/Penalties 3- Preparing Monthly payroll of all company employees 4- Handle all Social Insurance works required (Forms 1,2 & 6) Knowledge * Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. * English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. * Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. * Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Screening CV Interview Hiring Contract dealing with companies Job description and specification

3) Working in Novotel Sharm El Sheikh as Guest Service Agent 1) Greets customers and asks them about their travels and plans, 2) Explains hotel policies and procedures. 3) Guests receive personal attention and can rely on me to use all the resources of organization to satisfy them. 4) Listens attentively to any issues they bring up, offers apologies and empathy, and finds solutions to any problems. With the approval of hotel managers, empowered to make up for any mistakes by offering credits and refunds to lodgers. 5) Performs clerical and administrative tasks to ensure guest satisfaction. Before guests arrive, makes and confirms reservations and verifies credit. When guests reach the front desk, check them in, assign them rooms and accept payment. If needed, ask bellhops or other staff to escort guests to their rooms and tend to their luggage. Keep records of room availability, computes bills and charges, and records guest comments.

Registered Lawyer at the Court of First Instance (General Court) Attending court hearings (and doing the preparation beforehand) Drawing up contracts and other legal documents Negotiating (not all cases will end up in court) Explaining the law and giving general legal advice Settling disputes and supervising any agreements Researching and gathering evidence Analyzing legal documents Supervising legal assistants.

* Deal directly with customers either by telephone, electronically or face to face. ; * Respond promptly to customer inquiries. * Handle and resolve customer complaints. ; * Direct requests and unresolved issues to the designated resource. ; * Record details of inquiries, comments and complaints. ; * Communicate and coordinate with internal departments. *

*, HRM

*, Certificate from

*, Certificate from

*, Obtained certificate

law, Law

*, Bachelors Degree