• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive. Duties include: o Assists in planning for future staffing needs o Assists in recruiting in line with hotel guidelines o Prepares and administers detailed induction program for new staff o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation o Ensures training needs analysis of Guest Relations staff is carried out and training programmes are designed and implemented to meet needs o Provides input for probation and formal performance appraisal discussions in line with hotel guidelines o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance o Regularly communicates with staff and maintains good relations o Report guest feedback to Organizational Excellence Department and all managers o Work with Organizational Excellence Department to increase guest satisfaction Financial Responsibilities • Works with superior in the preparation and management of the department’s budget. Duties include: o Assists in coordinating the preparation of the departmental annual budget o Controls and monitors departmental costs on an on-going basis to ensure performance against budget o Monthly statistic reports , BSC measure Health, Safety, Security and Environment “HSSE” Responsibilities • Demonstrate Awareness of HSSE policies and procedures and ensure all procedures are conducted safely and within HSSE guidelines and ensure your direct reports do the same • Be aware of duty of care and adhere to HSSE policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Log security incidents and accidents in accordance with hotel requirements

• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive. Duties include: o Assists in planning for future staffing needs o Assists in recruiting in line with hotel guidelines o Prepares and administers detailed induction program for new staff o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation o Ensures training needs analysis of Guest Relations staff is carried out and training programmes are designed and implemented to meet needs o Provides input for probation and formal performance appraisal discussions in line with hotel guidelines o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance o Regularly communicates with staff and maintains good relations o Report guest feedback to Organizational Excellence Department and all managers o Work with Organizational Excellence Department to increase guest satisfaction Financial Responsibilities • Works with superior in the preparation and management of the department’s budget. Duties include: o Assists in coordinating the preparation of the departmental annual budget o Controls and monitors departmental costs on an on-going basis to ensure performance against budget o Monthly statistic reports , BSC measure Health, Safety, Security and Environment “HSSE” Responsibilities • Demonstrate Awareness of HSSE policies and procedures and ensure all procedures are conducted safely and within HSSE guidelines and ensure your direct reports do the same • Be aware of duty of care and adhere to HSSE policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Log security incidents and accidents in accordance with hotel requirements

• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive. Duties include: o Assists in planning for future staffing needs o Assists in recruiting in line with hotel guidelines o Prepares and administers detailed induction program for new staff o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation o Ensures training needs analysis of Guest Relations staff is carried out and training programmes are designed and implemented to meet needs o Provides input for probation and formal performance appraisal discussions in line with hotel guidelines o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance o Regularly communicates with staff and maintains good relations o Report guest feedback to Organizational Excellence Department and all managers o Work with Organizational Excellence Department to increase guest satisfaction Financial Responsibilities • Works with superior in the preparation and management of the department’s budget. Duties include: o Assists in coordinating the preparation of the departmental annual budget o Controls and monitors departmental costs on an on-going basis to ensure performance against budget o Monthly statistic reports , BSC measure Health, Safety, Security and Environment “HSSE” Responsibilities • Demonstrate Awareness of HSSE policies and procedures and ensure all procedures are conducted safely and within HSSE guidelines and ensure your direct reports do the same • Be aware of duty of care and adhere to HSSE policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Log security incidents and accidents in accordance with hotel requirements

• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive.

• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive.

• Works with Superior, Human Resource Director and Organizational Excellence Department to ensure the departmental performance of staff is productive.

 Proactive planning led to notable increase in morale in all departments.  Created customer satisfaction survey, drastically reducing potential problems.

 Proactive planning led to notable increase in morale in all departments.  Created customer satisfaction survey, drastically reducing potential problems.

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