KEY RESPONSIBILITIES: • Promotion tour package to customers • Planning and execution of promotional events on services market to new clients • Managing organization's largest region and performing full cycle sales duties, increasing annual sales by 60% • Retaining and ensuring proper handling and care of 150 existing client accounts • Receiving daily calls, processing key orders, faxes, backorders and credit cards for assigned accounts and clients ACHIEVEMENTS: ★Recognized as a top sales generator, increased sales level by 70% in 2010-2011-2012 alone ★Constantly exceeded department expectations for productivity and accuracy levels ★Developed promotional programs to optimize revenue levels

KEY RESPONSIBILITIES: •Closely work with clients, team, customers to produce positive result •Resolving guest complaints •Describing points of interest and providing informative talks on the bus and throughout the day •Conducting guided tours, discovery walks and accompanying travellers off the beaten track •Performing live commentary onboard a tour bus ride •Confirming arrangements for the necessary transportation and activity equipment •Arranging medical assistance for the guests in case of emergency •Creating repeat business by developing long-term relationships with regular customers •Handling guest complaints, maintaining a positive dining experience for all restaurant patrons ACHIEVEMENTS: ★Recognized as top sales generator, increasing sales level by 70% in 2008-2009 alone ★Retained and ensured proper handling and care of 150 existing client accounts ★Constantly recognized by management for providing superior customer service

KEY RESPONSIBILITIES: •Conducting guided tours • Ensuring tourists safety during excurcion •Croud control •Recording guest commentaries or complaints, referring customers to managers if necessary •Assisting guests with any special requests during their visits

KEY RESPONSIBILITIES: •Meeting guests at the airport and providing them with information on history, traditions, climat of Egypt and Sharm El-Sheikh and rules of the hotel, checking documents

Hotel and Hospitality Management, Hotel Manager