Expanding company from all aspects , financially , human resources , Activities

• Managing a team of 145 employees including Housekeeping, Laundry, Front Office, Bell Desk, Concierge, Recreation and Animation Team and conducted Development Plan for 5% of Rooms Division Employees. • Took active part in pre-opening of the hotel, completing the number of rooms from 150 to 420 rooms including Royal Club Area (44 Royal Suit) with private pool and beach area. • Invented the Royal Club Concept including unique benefits which increased room revenue by 20%. • Budgeting, forecasting, effectively analyzed the Costumer Satisfaction Index implementing improvements and constructive feedback leading to better hotel overall satisfaction score by 12% YTD. • Leaded the project of Central Laundry for Sunrise Hotels and Resorts which resulted in 30% cost saving for three hotels. • Reviewed the rooms and laundry prices resulting in increasing revenue by 40% in the rooms and 90% in the laundry. Reduced the laundry operating cost by 20% through reviewing the working hours of the central laundry in accordance to the level of occupancy and created 3 schedule scenarios accordingly. • Reviewed room type modifiers, created Front Office upselling scheme and Incentive Program which increased rooms revenue by 2%. • Invented Beach Cabana package, Honeymoon and Birthday special packages increase the total hotel revenue by 5%. • Reviewed the room attendant distribution through the hotel 20 clusters which resulted in reducing the over all HK manning by 10 % • Took active part in creating Guest Service Center System in cooperation with IT department and the different hotel departments. Implementing new VIP amenities in cooperation with Executive Chefs and F&B Department in order to improve the quality and reduce the cost of VIP amenities by 40 %. • Moving hotel housekeeping department from Red Zone to Green Zone at “Crystal Company” check. Took active part in cooperation with F&B Manager and Executive Chef to improve Crystal food score from 70 % to 89 %. • Initiated hotel Facebook page (currently over 2600 fans) where the hotel events has been published. This leaded to 5% increase in events booking. • Following Awards were received throughout 2013 and 2014: Tripadvisor Awards 2013-2014, Holidaycheck Award 2013-2014, Booking.com Award 2013-2014, Tophotels Award 2013-2014.

• Managing a team of 32 employees including Concierge, Guest Relation, Bell Desk and Limousine service, training and coaching team on costumer service, systems understanding and its efficient use. • Reduced the average check in time by 2 min and introduced express check out for VIP guests what increased Costumer Satisfaction. • Increased revenue by 3,5% through effectively created and managed upselling program at the Front Office. • Implementation of company FLS policy. • Took active part in re-branding the property. Position: Assistant Front Office Manager (10/ 2007 – 09/ 2009): • Supervising the Housekeeping Department for the time of absence of the Executive Housekeeper. • Embedding the “The wheel” with the Front Office Team to increase hotel revenue and developing people at Front Office. • Preparing the de-flagging of the Hotel. • During this time the hotel was the best GSTS in Europe, Middle East and Africa. Position: Duty Manager/ Night Manager (10/ 2006 – 10/ 2007): • Handling guests complaints and making sure that all guests receive treatments according to hotel standards • Handling special guests’ requests up to guests’ satisfaction. • Making sure that all arrivals/ departures are done properly. • Being assured that there is proper communication between all hotel departments and operation going smooth. • Handling hotel incidents and recording them into report.

* • Managing a team of 32 employees including Concierge, Guest Relation, Bell Desk and Limousine service, training and coaching team on costumer service, systems understanding and its efficient use. • Reduced the average check in time by 2 min and introduced express check out for VIP guests what increased Costumer Satisfaction. • Increased revenue by 3,5% through effectively created and managed upselling program at the Front Office. • Implementation of company FLS policy. • Took active part in re-branding the property. Position: Assistant Front Office Manager (10/ 2007 – 09/ 2009): • Supervising the Housekeeping Department for the time of absence of the Executive Housekeeper. • Embedding the “The wheel” with the Front Office Team to increase hotel revenue and developing people at Front Office. • Preparing the de-flagging of the Hotel. • During this time the hotel was the best GSTS in Europe, Middle East and Africa. Position: Duty Manager/ Night Manager (10/ 2006 – 10/ 2007): • Handling guests complaints and making sure that all guests receive treatments according to hotel standards • Handling special guests’ requests up to guests’ satisfaction. • Making sure that all arrivals/ departures are done properly. • Being assured that there is proper communication between all hotel departments and operation going smooth. • Handling hotel incidents and recording them into report.

• Supervising the Housekeeping Department for the time of absence of the Executive Housekeeper. • Embedding the “The wheel” with the Front Office Team to increase hotel revenue and developing people at Front Office. • Preparing the de-flagging of the Hotel. • During this time the hotel was the best GSTS in Europe, Middle East and Africa.

• Handling guests complaints and making sure that all guests receive treatments according to hotel standards • Handling special guests’ requests up to guests’ satisfaction. • Making sure that all arrivals/ departures are done properly. • Being assured that there is proper communication between all hotel departments and operation going smooth. • Handling hotel incidents and recording them into report.

Hotel Management, Bachelor's degree