Customer Service Director Deputy at Ragab son's Manger all the front end, delivery department, call center and Loyalty program. Manage 8-customer service and project manager and each manage 25 stuff for Each 10 branches for each. Achieved Merging department to reduce cost with 30%. Increase Delivery sales by 0.5% out of company sales monthly. Develop Customer complaint channel Achieve Customer service KPI's and develop company strategy. Conduct Customer service training and develop it half monthly. Build social Media team and assigned our international trade Mark. Direct Relationship established with governmental consumer right department.

Assets in building the customer service department and organization. Leading, restructuring and development of the Customer Service organization. Responsible of developing the business relationship with the company' customers in order to converge business interests. Acting as Loyalty program manager, Mobile application launcher Project launcher of CRM application for the entire branch and unify Complain System Mentoring customer behavior and solve any customer problem on spot Weekly evaluation for the overall store performance in customer service Monthly evaluation for the entire customer service department and store Manager. Motivation computations applied by the stuff customer vote for him to be customer idol for this month with a money incentive and certificate. Support in creating KPI for customer service department and draw the road map for the next quarter.

Reporting to country customer services manager and retail operational manager Conduct training to any new supervisor for any branch or new agent. Manager 3 teams, customer service, collect and wine loyalty and welcoming team Handle all the customer complain, inquiry and problem, resolve the problem on spot, escalate complains to the concern party seeking a quick resolution. Reduce refunds by identifying customer reason for refund and seek alternative. Change Rules and create new police to facilitate the work flow between departments as Reporting to Store Manager and Regional customer service manager. Handle all Visa refund problem and solve them with concerned Bank. Handle all Call centre complains, escalations and problems. Cascade and resolve the problem to achieve the highest customer satisfaction level And to offer the A class customer services in the retail market.

luxury Retail chain ; executive (septamber2011- in the call center for the entire product reply customer inquiry and support the delivery order handling the complains, making customer survey, changing the process, handling the website order, managing all the call center issue and the work flow system

I was loan as head count management for Vodafone project with telepereformacne contact center for inbound and hard copies, acting as Vodafone client managing the project changing process ,make sure that company achieved required task Handle premium customer value, tech support for blackberry and iphone, USB modem problems, collection deals and payment, account angel for corporate customer end user and authorized * High value customer representative * Core & med customer representative ;

At offshore project 181 direct inquiry for UAE Customers (Project launcher), handle calls from UAE for contact numbers of all the private, public and governmental sectors. Training: CEMEX: joined as hr. trainee for development and planning, make screening, hr. test, evaluation test by using CBI competency base of interview, support development program schedule and analyses (July- Sep 2008)

Spoken Languages: Arabic: Native language. English: Fluent spoken and writing French: Fair spoken and writing

English Department, Bachelor of Commerce

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