- Develop and provide Help Desk management reports include statistics; - Ensure call center adequately resourced to be business efficient & effective; - Inform the higher levels of management of problems that could diminish quality of services provided; - Identify and report any opportunity to improve the quality of the services provided by the Company and report it immediately to supervisor; - Manage, supervise, and coordinate the daily activities of Help Desk; - Ensure effective communication with team leaders, subcontractors and operatives of other Departments to collect the information and resolve service issues; - Plan and supervise changes and managing the daily operations of Help Desk team; - Implement policies and procedures in accordance with the requirements of Company; - Coach all direct participants involved in process of monitoring; - Assessment and management of Customer complaints in regards to service performance; - Achieve Target of SLA; - Prepare monthly SLA reports; - Execute the instructions of Supervisor to improve production process; - Ensure Help Desk specialists resources (tools, training, etc.) required for performing targets of business group; - Technical guidance and consulting on Diebold equipment for engineers team; - Technical guidance and consulting on Diebold equipment for Customers and Service Partners of Company under Contract; - Make of process and instructions in order to improve efficiency and quality of service; - Resolution problematic issues to ensure continuous duty cycle of Company and maintain a high level of Customer support.

- dispatch incoming requests; - coordination of mobile engineers; - technical support of engineers (Help Desk, First line support); - advising members of the collection service; - advising employees of banks-clients; - monitoring network of ATMs (over 200 machines); - monitoring and analysis the trace of ATMs (NDC); - regular reporting to the Bank-client; - preparation of applications for cashloading ATMs;

- coordination of unallocated space to install ATM(according to the documentation); - mounting/demounting the ATM; - operating system installation and configuration of banking software; - configuring cash cassettes; - the preventive works on the ATM; - repair all "blocks" of ATM; - replacement of the main "blocks" of ATM; - opening of safe Deposit locks; - appraisal of damage ATMs after identifying cases of vandalism; - training of employees of the Bank-client ATM services; - inventory documentation (1C); - the report on the work performed;

- Assembly and adjustment of ATMs SmartCash 1000 and payment terminals SmartTerminal Rus; - Repair of component parts; - Diagnosing problems resulting from the incorrect operation of components; - Installing the software; - Take an active part in the project "mobile office" for Sberbank. The project includes the creation of a mobile office on the basis of Ford Transit. The car is equipped with an ATM, POS terminal and Pay Terminal, there is an office for the cashier-operator.

- Work with Diebold ATMs IX, Opteva 520, 522, 560, 720, 760 and Rondo. - Commissioning (partial Assembly and adjustment of the ATM); - Maintenance (cleaning devices, replacement of paper, setting tapes, setting Agilis etc); - Repair, replacement devices; - Diagnostics and recovery ATM on site;

- Selection and training of promotional staff for advertising campaigns. - Holding of trainings on sales techniques, technology Intel processors. - Organization of advertising campaigns, negotiations, organizational issues. - Photo and final reports on the carried out advertising campaigns. Next, a list of companies with whom to collaborate: --------------------------------------------------------------------------------- Retail: 1. МИР; 2. Эльдорадо; 3. Полярис; 4. Техносила; 5. НеоТорг; 6. М-Видео; 7. МедиаМаркт; 8. TFK-Компьютерс; 9. Toshiba BrandShop; 10. Белый Ветер; -------------------------------------------------------------------------------- Customers: 1. Intel; 2. Toshiba; 3. Samsung; 4. Sony; 5. Excimer; 6. Depo; 7. K-Systems; 8. Acer; 9. Packardbell; 10. Hewlett Packard; 11. Fujitsu-siemens computers; -------------------------------------------------------------------------------- Best examples of my work can serve as the excellent conduct of the promotion at airports Domodedovo and Sheremetyevo-2. http://www.sostav.ru/news/2007/02/22/25promo/

- Advising clients of BIN-Bank; - File sharing; - Сonducting the operational day; - Monitoring of BIN-Bank ATMs; - Consultation offices of technical issues; - Preparation of weekly and monthly reports of the work; Worked in applications Mobilpay and OpenWay.

LLC "Diebold Self-Service", Maintenance and repair of Diebold ATMs