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Candidate
Male, 43 years, born on 6 February 1982
Egypt, I want to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan, Ukraine), prepared for business trips
Flash ActionScript 3.0 Developer
150 000 ₽ in hand
Specializations:
- Programmer, developer
Employment: full time
Work schedule: full day
Work experience 19 years 11 months
May 2014 — currently
11 years
Freelance
Adobe AIR / Flash / ActionScript 3.0 Developer
Upwork profile: https://www.upwork.com/fl/shaheen7x
I’m an Adobe AIR / Flex / Flash / Animate AS3 Developer with excellent experience developing cross platforms apps & games with ActionScript 3; also I have an excellent experience with Starling, Feathers UI & Away3D frameworks, I also have worked with several APIs & ANEs.
December 2012 — March 2017
4 years 4 months
TE Data
Complaints & VIPs Technical Support Supervisor in the CRM division
Tasks & duties:
- Identify and plan the Objectives & targets of the Complaints & Retention Technical Support
teams and VIPs Call Center to ensure its compliance with TE Data's Objectives and targets.
- To monitor the KPIs and improve the work cycles and processes of the unit teams accordingly. ;
- To ensure that TE Data's quality policies are applied on the unit operations and aligned to the
COPC standards.
- To participate in ISO 9001:2008 Audit as a stakeholder of the Technical Complaints part in the
CRM division.
- Provide daily, weekly, monthly status reports and analysis of all CRM technical support teams'
operations.
- Act as a technical reference for any advanced & complicated technical cases.
March 2010 — December 2012
2 years 10 months
TE Data
Complaints & VIPs Technical Support Team Leader
Tasks & duties:
- Maintain the work flow and cycles of the Complaints & VIP Technical support unit. ;
- Monitoring the VIP queue for TE Data's VIPs Call Center and maintaining the agreed Service
level and quality.
- Supervising the technical complaints handled by the unit specialists and their SLA. ;
- Provide an advanced support for the team's as a technical reference. ;
- Prepare the Inbound team performance & Avaya reports on daily, weekly & monthly bases.
April 2008 — March 2010
2 years
TE Data
i-Care specialist
Tasks & duties:
- Providing technical support for the VIP customers. ;
- Tracking the technical complaints of TE Data customers. ;
- Providing technical support for retention customers and maintain their satisfaction. ;
- Provide the technical support required for other TE Data's services (Hosting, Mails & Domains).
October 2006 — April 2008
1 year 7 months
TE Data
Technical Support Agent
Tasks & duties:
- Providing technical support on Internet connectivity and troubleshooting the customers'
problems by phone.
- Troubleshooting & configuring ADSL modems, routers, PCs & networks. ;
- Provide the technical support required for other TE Data's services (Hosting, Mails & Domains). ;
- Maintain accurate calls logging into TE Data support database.
June 2005 — September 2006
1 year 4 months
ATC Ashraf Abd El-Ghani
Auditor
Tasks & duties:
- Preparing the financial statements of ATC clients according to the Egyptian Audit Standards. ;
- Auditing the clients' accounting records and documents. ;
- Checking internal auditing systems of ATC clients.
Skills
Skill proficiency levels
About me
ISO 900X Standard, Audit, Customer Relationship Management, technical support, Troubleshooting, Financial Statements/Financial Reports, Internal Audit, Database analysis & design, Excellent communication skills, Excellent experience, Exports, Foreign Exchange, Good experience, Great analytical and reporting skills, Leadership Skills, Presentation Skills, Self-motivated, Teamwork, app development, app maintenance, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, ADSL, Modems, PC Hardware, Router, 2D, 3D, ActionScript, Active Server Pages, Adobe, Adobe Flash Builder, Adobe Photoshop, Agile Methodology, Cascading Style Sheets, HTML, JSON, Java, JavaScript, Linux Red Hat, Macromedia Dreamweaver, Macromedia Flash, Microsoft FrontPage, Microsoft Internet Information Server, Microsoft Windows, MySQL, MySQL Workbench, NetBeans, Operating Systems, SQL, TCP/IP, Visual Basic for Applications, XML
Higher education
2014
The Russian Culture Centre in Egypt
IT, Flash, Games & Mobiles Applications Diploma
2004
Cairo University during
the Faculty of Engineering
2003
Helwan University
Faculty of Commerce & Business Administration, Bachelor of Accounting
Languages
Citizenship, travel time to work
Citizenship: Egypt
Permission to work: Russia
Desired travel time to work: Doesn't matter