отельный гид, обязанности заключаются в оказании помощи когда нужно, общении с клиентами во время отдыха решая их проблемы и конфлекты, отвечая на все интересующие вопросы касающиеся страны, и.т.д кроме того, продавать им поездки и экскурсии по разным точкам страны MICE координатор, отдел работы с VIP клиентами и проведения рекламных групп я один из ответственных за работу с VIP клиентами, которым нужен определеный сервис, кроме того, сопровождение рекламных туров, которые приезжают из разных стран для того, чтобы посмотреть отели и страну PROFESSIONAL EXPERIENCE  Tourist Company (TEZ Tour) – (B2C services) starting 2007 until now as a ( Tour Leader & MICE Coordinator ) JOB DESCRIPTION  Tour Leader (Hotel Guide) I am responsible for looking after groups on package holidays at resorts; that include: • Meeting guests upon arrival to their hotels, helping in the accommodation. • Holding info meeting with the upcoming tourists in order to inform them with needed information, which pertain to their holiday. • Answering all questions that could be in their minds about the country, traditions and habits, etc. • Selling excursions and other activities. • Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; and health problems, injuries, or even deaths. • Dealing with unforeseen ‘non-client’ problems, e.g. flight delays, coach strikes, weather conditions.  MICE Coordinator: Department of VIP clients & Orientation groups (FAM TRIPS) • Organizing programs of hotel orientation and accompanying groups in their program • Helping in translation (Arabic, Russian, English) at resorts during the programs, explaining all the details concerning visited hotels. • Accompanying VIP clients, who require a special kind of service as well as VIP groups.  Tourist Company (TEZ Tour) – (B2C services) starting 2005 until 2007 as a tour representative ( Transfer Man ) JOB DESCRIPTION As a tour representative, I was responsible for looking after groups of clients on package holidays at resorts; that include: • Meeting guests at the airport. • Escorting guests to their accommodation. • Maintaining an in-depth knowledge of all the excursions offered. • Accompanying customers on excursions and acting as a guide. • Keeping basic accounts and records, and writing reports. • Assisting in the support and training of new holiday representatives.  Sales Representative starting 2003 until 2005 JOB DESCRIPTION • Selling the available items and generate considerable income at a profit margin. • Making accurate, rapid cost calculations, and providing customers with quotations • Making a computerized record of all sales and ensure maintaining record of items, its prices written on tacks and the number of items sold out on daily basis. • Handover the received cash to the Manager on daily basis. • Suggest bringing about changes with regard to items in the light of its demand. Giving innovative ideas regarding boosting business and generating income through popular items. • Purchasing required items for the shop. • Reviewing own sales performance, aiming to meet or exceed targets

commerce, Accounting