* Responsible for fixing DDFS bugs in the Storage (SL) and Segment Store (SS) layers. ; * Applying advanced systems level technical expertise to resolve standard to complex systems level customer issues. * Resolving diverse range of complex technical problems. ; * Mentoring and providing validated technical information. * Writing and approving KnowledgeBase articles for EMC employees and EMC customers. * Providing highly technical support / consultation for the Data Domain File system, Kernel and Platform for EMC customers. * Performing core dump analysis for the user-space DDFS filesystem, Kernel crash dumps. * Developing and maintain utilities to assist the worldwide Data Domain technical support community.

* Migration of the core infrastructure from Wintel to Power7/AIX environment * Responsible for the availability and performance of Juhayna's core IT industrial system. * Responsible for the delivery of a Disaster Recovery site for Juhayna core IT infrastructure based on PowerHA/XD . * Regularly praised for responsive support and the ability to quickly resolve complex issues. * Responsible for the integrity of backups for the entire Production, Quality, and DEV environments. * Maintaining systems microcode and firmware updates. ; * Delivering a complete monitoring solution for the whole datacenter and production landscape. * Performed regular testing to verify failover and fallback of cluster resource group. * Managing the core business IT infrastructure including: 1. 60+ AIX LPARs on Power Servers. 2. 8 x VIO Servers. 3. 2 x IBM Gen3 XIV System Storage. 4. 9 x IBM Fabric (SAN) switches. 5. IBM System Storage DS8000. 6. IBM System Storage DS4800. 7. IBM Tivoli Storage Manager Server. 8. IBM System Storage TS3200 Tape Library. 9. IBM System Storage TS3310 Tape Library. 10. IBM x systems & Linux servers

* End-to-End on-site installations and implementations of EMC/Smarts IONIX for Telecom operators, ISPs and large scale networks. * Mentoring and conducting training sessions for new employees.. * Remote technical support for on-site implementation specialists. * Responsible for the core infrastructure, hypervisors, and virtual lab. * Responsible for Compuware's Server Vantage support for customers. * Responsible for the delivery of an on-site E2E installation, configuration, and integration of an E2E solution for Telkom Kenya located at Kenya, Nairobi.

* Tier/level 3 (T3/L3) Technical Support. ; * Responsible for TEData Systems design, implementation, deployment, and maintenance. * Delivered first ADN (Arabic Domain Name) implementation in Egypt on TE-Data's Domain Name Servers ( dotMisr project). * 24/7 on-call support for Tier1, and Tier2 technical support. * Availability and performance of core infrastructure systems including: 1. RedHat Directory Service, Messaging systems for ADSL & Enterprise customers. 2. Authoritative, Caching, and Failover Name Servers in POPs 3. Terminal Access Control and Centralized Logging Systems.

* Design, implementation, maintenance, and troubleshooting hosted and co-located core UNIX systems located in the datacenter. * Delivering technical training sessions for ECC engineers and customers. * 24/7 on-call support for Tier 1 technical support. ; * Day-to-day support of 50+ AIX, HP-UX, and Linux systems, and clients including: 1. IBM system P5, P6 servers with AIX 5L, high availability and load balancing 2. Messaging system (Qmail) under Linux Centos with spam filtering, and over 80+ domains. 3. Primary and Secondary Authoritative Name Servers (120+ domains) 4. Multiple Linux based servers with various functions (Oracle Application Server, firewalls,..)

Faculty of Law