Responsible for achieving all product sales assigned targets, by providing full support to agents Increase the sales transactions ratio, by increasing football, generating revenue. Customer care: Providing customer excellence in handling all customer's complaints, by utilizing NBA and retention offers according to company policies Providing friendly environments and manners for customers visiting the store, that would reflect on achieving higher results in Exit interviews, QA visits and VOC for the subjected store, customers satisfaction surveys. Cash Management: Responsible in handling all cash operation issues, communication with the finance department, Audit and cash delivery. People Management: Responsible for maintaining a friendly environment in a different multi culture team within the store, by making sure that any potential problem can be solved at once. Provide total support for the team, by handling any personal issues that might affect their performance during the month. Conducting constant one to one meetings and coaching session to make sure that any issue will be solved on time. Operational Activities: Responsible for store's headcount, hiring, and management interviews Communicating with other departments, such as finance, IT, and help desk to ensure that all agents access are working properly. Managing the stock level for all products, ensuring proper communication with back office, and warehouse team for items delivery Responsible for overall store's P&L. Team building Activities: Building a retail team that can deal with several customer segments. Encourage competition for retail recognition scheme across retail.

Creating new business opportunities by exploring new market • Establish & maintaining Relationship with existing customers by acting as an account manager for existing customers portfolio, developing opportunities to maximize revenue from it as well. •Providing business plan, making sure the Sales team is aligned to top management strategy. •Preparing Visual materials such as: end user training, presentations , sales team training and any other requirements according to needs. •Providing top management with progress plan such as weekly reports, customer insights along with inputs from developing relationship with new and existing customers

Managing a retail agents team responsible for providing end to end experience with Vodafone Egypt online purchasing customers Managing a team of outbound sales responsible for contacting the online website customers for items delivery Inventory periodic checking, ensuring items accuracy Providing and maintaining world class customer experience to online website purchases through achieving the agreed service level of delivery communicating with multiple channels as marketing portfolio team, Warehouse team, runners, 3rd party channels and retail team to maintain items delivery on time and minimize expected complaints. Providing weekly/monthly reports and required presentations to top management team with the current results and achievements.

-maintaining sufficient stock level of all Vodafone Egypt strategic items across Vodafone retail outlets. -communicating and aligning with stakeholders and products owner to supply sufficient stock when needed -maintaining stock level at the main Warehouse to provide sufficient supply from each item

Channel Fill-Inventory order and Supplying Specialist.; 2007: Trade line support representative in Vodafone Egypt S.A.E. 2006: Call center Representative in Vodafone Egypt Telecommunications customer Operations Department.

-providing relevant answer to inquiries of Vodafone Egypt customers via the phone (inbound calls) regarding Vodafone business solutions and Internet services -providing coaching experiences and induction classes to new comers. -preparing new materials and presentations for upcoming presentation sessions and classes providing monthly or bi-weekly reports for the top management regarding team performance.

Risk control

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