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Female, 32 years, born on 17 November 1992
Samara, I want to relocate (Egypt, UAE, Singapore, Turkey), prepared for business trips
Guest Relation Officer
1 500 $ in hand
Specializations:
- Interpreter
Employment: full time
Work schedule: full day
Work experience 12 years 4 months
October 2015 — currently
9 years 8 months
Old Palace Resort Sahl Hasheesh
Egypt
Guest Relation Agent
Click to edit position descriptionResponsibilities:
* Meet, greet and direct Guests who enter the lobby area;
* Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements;
* Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner;
* Manage, record and resolve Guest or customer complaints promptly;
* Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge;
* Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate;
* Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest;
* Maintain good communication and work relationships in all hotel areas;
* Maintain staffing levels to meet business demands;
* Attend all Reception meetings and Executive Lounge Meetings;
* Comply with hotel security, fire regulations and all health and safety legislation;
* Act in accordance with policies and procedures when working with front of house equipment and property management systems;
* Assist with other departments, as necessary.
July 2015 — October 2015
4 months
Hotel Sunwing Waterworld Makadi
Guest Relation Agent
Responsibilities:
• Assist with check-ins / check-outs of clients;
• Greet Guests upon arrival;
• Assist all departments in being receptive to the needs of guests;
• Assist staff with language and culture;
• Assist with translations (information: guest directory; menus etc.) as required;
• Collect the guest comments on the hotel and ensure guest satisfaction;
• Check rooms readiness before guests’ arrival; make and change room assignments according to guest requirements;
• Demonstrate awareness of policies and procedures and ensure all procedures are conducted safely and within the guidelines.
October 2013 — August 2014
11 months
Language Club “Ya-Polyglot”
Russia, www.yapolyglot.ru
Educational Institutions... Show more
English teacher
Responsibilities:
• Provide students with right educational activities and experiences enabling them to fulfill their potential for intellectual, emotional, physical and social growth.
• Help students develop necessary skills to be productive member of society.
• Design, write and utilize lesson plans conforming to school’s curriculum.
• Ensure written plans are available for review.
• Ensure lesson plans are modified depending on different student learning styles.
May 2013 — September 2013
5 months
Always Happy Entertainment Agency
Egypt, sunnyfunnyholidays.net
Animator/Dance SV/Kids Club SV
Responsibilities:
• Create and organize the whole animation program in the hotel with help of the team
• Responsible to the hotel management for the animation program
• Check the running of activities and supervise other animator by their duties
• Moderate evening programs and shows in different languages
• Organize sport activities and tournaments in different sports (beach volleyball, football, tennis, table tennis, water ball, darts, aerobic, aqua gym, stretching, etc.) depending on the skills and hotel facilities
• Organize a program for children in Kids club, on the beach, by the pool etc.
• Organize evening animation for children (Kids disco, carnival, children shows) in cooperation with other animators and under the supervision of chief animator
May 2011 — May 2012
1 year 1 month
Always Happy Entertainment Agency
Egypt, sunnyfunnyholidays.net
Hotels, Restaurants, Food Service Industry, Catering... Show more
Animator/Dance SV/Kids Club SV
Responsibilities:
• Create and organize the whole animation program in the hotel with help of the team
• Responsible to the hotel management for the animation program
• Check the running of activities and supervise other animator by their duties
• Moderate evening programs and shows in different languages
• Organize sport activities and tournaments in different sports (beach volleyball, football, tennis, table tennis, water ball, darts, aerobic, aqua gym, stretching, etc.) depending on the skills and hotel facilities
• Organize a program for children in Kids club, on the beach, by the pool etc.
• Organize evening animation for children (Kids disco, carnival, children shows) in cooperation with other animators and under the supervision of chief animator
Skills
Skill proficiency levels
Higher education
2015
Samara State Academy of Social Sciences and Humanities
Foreign Languages, English and German Languages
2015
Anadolu University (Eskisehir, Turkey)
Education faculty, English Language Teaching
Languages
Citizenship, travel time to work
Citizenship: Russia
Desired travel time to work: Doesn't matter